The Making Data Work Blog

Great Customer Service - Part Two Reducing the Cost With Data

[fa icon="calendar'] 16-Aug-2018 15:20:00 / by Josh Stickland posted in Making Data Work, StorytellingWithData, Customer Service, Agile, Delivery

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As outlined in the previous post, there is an increasing cost of dealing with customer queries and complaints. A cost that can potentially be millions, but is something that can be fixed.

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Getting Started with Alteryx

[fa icon="calendar'] 10-Aug-2018 15:32:00 / by Oli Skinner posted in "alteryx", 2018, data, StorytellingWithData, Data Prep

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If you're thinking about learning Alteryx, or simply interested in what it can be used for, you have come to the right place. The aim of this blog is to give you an understanding of how to get started using Alteryx and to provide some resources that I have found helpful. 

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World Cup Predictor: how to get it right

[fa icon="calendar'] 24-Jul-2018 12:30:00 / by Matteo Pilotto posted in "alteryx", 2018, StorytellingWithData, Making Data Work, Insider, Tableau, Visualisations

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Germany? Brazil? Spain?
We went for France at the beginning and...we got right. How did we do it? Well, we used data.

At CDO Partners we are big on data and we looked at player's statistics to "predict" the result of the World Cup. Many other companies attempted to do the same but they got it wrong. So what did we do differently to make us effectively predict France's victory in Russia?

Our approach was based on the single player rather than on historical teams' performances or players' international experience. We adopted a combined approach that looks at the players' performance over the last year as well as their value on the market.

  • Players' Performance: the combination of player-level aggregated data and statistics from last season resulted in an indicator of the player's form at the beginning of the world cup
  • Players' Value: the market value of every single player taken from the end of last season
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Tableau Conference Europe 18 - CDO Partners Reflection

[fa icon="calendar'] 20-Jul-2018 16:00:00 / by Josh Stickland posted in Insider, Tableau, Visualisations, StorytellingWithData, data, 2018

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This month we saw the return of the data visualisation event of the year; Tableau Conference Europe 18. We at CDO Partners had the privilege to attend for the second year in a row, returning with our now expanded team.

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