The Making Data Work Blog

Gender Pay Gap & the Real Cost of Employee Churn

[fa icon="calendar'] 31-Aug-2018 15:30:00 / by Oli Skinner posted in Delivery, Customer Service, 2018, GPG, HR

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Great Customer Service - Part Two Reducing the Cost With Data

[fa icon="calendar'] 16-Aug-2018 15:20:00 / by Josh Stickland posted in Making Data Work, StorytellingWithData, Customer Service, Agile, Delivery

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As outlined in the previous post, there is an increasing cost of dealing with customer queries and complaints. A cost that can potentially be millions, but is something that can be fixed.

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Great Customer Service - Part One: What Does it Cost to Provide Great Customer Service?

[fa icon="calendar'] 02-Aug-2018 16:46:00 / by Josh Stickland posted in Delivery, Customer Service, data, Making Data Work, Customers, Customer Satisfaction

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Customer expectations are higher than ever. Customers are more demanding, want to feel important and know that they are "always right". This is largely down to the ever increasing number of companies out there providing similar products and services, meaning customer satisfaction can be a key way to attract and keep important customers.

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